RETURN AND REFUND POLICY

At Chess Sale, customer satisfaction is our priority. If your order does not meet your expectations, you may request a return or refund following the conditions outlined below.

Return Eligibility
You may return items within 30 days of delivery if:

  • The item is unused and in its original packaging

  • The product shows no signs of wear, damage, or modification

  • You can provide valid proof of purchase (order number or receipt)

Non-Returnable Items
The following items cannot be returned:

  • Gift cards

  • Clearance or final-sale items

  • Products without original packaging

  • Items damaged due to improper use

How to Start a Return

  1. Contact support@chesssale.com with your order number and reason for return.

  2. Our team will provide a prepaid return label (when applicable).

  3. Pack the item securely.

  4. Ship it to our return facility.

Refunds
After receiving and inspecting the return, we will notify you by email. Approved refunds are processed within 5–10 business days to your original payment method.

Late or Missing Refunds
If you have not received your refund:

  • Check your bank or credit card account

  • Allow extra processing time

  • Contact us at support@chesssale.com if needed

Exchanges
We replace items that arrive defective or damaged. Contact us within 30 days to arrange an exchange.

Return Address (Fictitious)
Chess Sale – Return Center
3108 Belmont Creek Road, Suite 112
Charlotte, NC 28202, USA